Ordering Information

Ordering Information

Ways to Order

On our website, www.jemodels.com

At our store

By phone on +44 01344 750 350

By email to sales@jemodels.com

Payment Methods

We accept Paypal, Credit Card and Debit Card through our secure online store.

We also accept Credit Card, Debit Card and Cash at our store.

Backorders and Preorders

Items showing as Backorder are currently out of stock. You can still order them and they will be dispatched as soon as stock arrives.

Items showing as PreOrder are not released yet. You can still order them, but there may be a wait before they are released and dispatched to you.

For both backorders and pre-orders payment is taken at the time that you place the order. This secures the items for you.

Delivery

We endeavour to despatch orders placed before 3:00pm (Monday-Friday) on the same day, subject to stock availability and security checks. Most orders placed outside this time are processed the following working day - except Fridays. Please note that UPS deliveries must be booked in before 3:00pm at the very latest and will be sent the next day if this deadline is missed. UPS shipments are delivered the next working day. If you require a Saturday delivery, please contact us for prices.

UK Postage & Packaging Rates

Our postage prices are based on the weight of your order.

Prices start from just £1 for lighter parcels sent by 2nd class post.

Orders over £50 qualify for free UK Mainland delivery.

We offer UPS Courier 1 Working Day delivery for UK Mainland addresses. This requires you to place the order before our deadline of 3pm Mon - Fri, UPS 1 Working day orders placed by 3pm on a Friday will be delivered on the next working day (usually Monday).

Please note that we can't send fuel or spray cans to Northern Ireland, the Channel Islands or any Scottish islands.

International Postage & Packaging Rates: 
 
International P&P rates are calculated based on weight during the checkout process due to the varying amount of countries and combination of varying order values, weight and sizes.
 
Prices start from as low as £2.20.
 
Please note that we can't send fuel or spray cans to overseas addresses.
 
Customs, handling fees, VAT and other charges associated with international shipping:
 
JE Models are not responsible for the payment and arrangement of any fees or charges that may incur with your parcel entering it's destination country. Please research these costs if you are unaware of the potential charges and note that we are not responsible for them nor can we help lower them - this includes falsifying customs declarations.
 
Order collection:
 
If you wish to collect your order personally, you can indicate this preference when you checkout on the website. Please note that there will be no charge for postage and packaging and collection is possible during showroom opening hours (please refer to the contact page for opening hours).
 
Please allow us time to pick your order. You are welcome to contact us to check if your order is ready for collection.
 
You will need to bring your payment card (if used) and proof of id (photo and address) when collecting your order.
 
Using non-GBP currencies on the website:
 
The foreign currency rates on our website are provided as a guide and are based on the actual exchange rate at the time.
 
All orders are charged in GBP.
 
Your bank or card provider may use different exchange rates or charge fees that are outside of our control. These fees are the buyers responsibility.