Returns Information

Returns & Refunds

...are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

Faulty Goods

If you receive an item which for whatever reason is faulty, please contact us by telephone on 01344 750350 or email ( ).

We can then try and resolve the issue in the quickest way possible for you. Please note that many "faulty" items are not faulty and just need a bit of expert knowledge, so please contact us first.

In the event that an item does need to come back to us we will issue you with a returns number.

You must inform us within 30 days of receipt and we will arrange a refund or replacement. If you wish to return goods please contact us for advice on the best method to use.

Returns Address:

JE Models Returns

182 Dukes Ride
RG45 6DS 
United Kingdom

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

Unwanted Items

If you cancel an order after it has already been dispatched, you must return the products to us at your own cost unopened and within their original packaging. As long as the order is returned within 30 days, we will credit you with the price of the products, less a 10% restocking fee.