Returns & Refunds
...are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Faulty Goods
If you receive an item which for whatever reason is faulty, please contact us by telephone on 01344 750350 or email ( sales@jemodels.com ).
We can then try and resolve the issue in the quickest way possible for you. Please note that many "faulty" items are not faulty and just need a bit of expert knowledge, so please contact us first.
In the event that an item does need to come back to us we will issue you with a returns number.
You must inform us within 30 days of receipt and we will arrange a refund or replacement. If you wish to return goods please contact us for advice on the best method to use.
Returns Address:
JE Models Returns
